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Privacy Policy

This Privacy Policy describes how InvisiWash (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects limited personal and business information in connection with our laundry services, including wash & fold, pickup and delivery, commercial services, subscriptions, and use of our website and related platforms (collectively, the “Services”).

This Privacy Policy applies only to information collected when a customer places an order, books a service, or voluntarily opts in to receive SMS communications. By using the Services, you acknowledge this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect only the minimum information necessary to provide and fulfill services.

A. Information Provided by Customers

When placing an order or booking a service, we may collect:

Name
Phone number and/or email address
Pickup and delivery address (when applicable)
Order details and service preferences
Communications with customer support

B. Commercial Account Information

For business customers, we may also collect:

Business name and contact details
Authorized service contacts
Service volume and scheduling information
Billing and payment records

C. Payment Information

Payments are processed securely through third-party payment processors. InvisiWash does not store full credit or debit card numbers.

D. Optional SMS Communications

Customers may voluntarily opt in to receive SMS updates related to active orders, including pickup and delivery notifications. SMS consent is optional and may be withdrawn at any time.

2. How We Use Information

We use customer information strictly for operational purposes, including:

Processing and fulfilling laundry orders
Scheduling pickups and deliveries
Processing payments and managing transactions
Providing order updates and customer support
Maintaining basic operational and business records
Complying with legal, tax, and regulatory requirements

We do not use customer information for advertising, marketing, promotional outreach, or retargeting.

We do not send advertisements, flyers, or promotional communications.

We do not sell personal information.

3. Information Sharing and Disclosure

We only share information when necessary to operate and complete Services, including:

Payment processors for secure transaction handling
Logistics and delivery partners (when applicable)
Technology providers that support operations and order management
Legal or regulatory authorities when required by law
A successor entity in the event of a merger, acquisition, or asset transfer

All third parties are required to use information solely for service fulfillment and operational purposes.

4. Data Retention

We retain customer information only as long as necessary to:

Fulfill services and manage active orders
Maintain operational and financial records
Comply with legal, tax, and accounting obligations
Resolve disputes and support customer service needs

After this period, information is securely deleted or anonymized.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information. However, no system can be guaranteed to be completely secure.

6. SMS Communications

If you opt in to SMS messaging:

Messages are strictly limited to order-related updates
Message frequency varies based on service activity
Standard message and data rates may apply
You may opt out at any time by replying “STOP”

We do not send promotional or marketing SMS messages.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect information from children.

8. Third-Party Services

Our Services may rely on third-party providers for payments, logistics, and operational support. We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acknowledgment of the updated policy.