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Privacy Policy

Effective Date: August 11, 2026
Last Updated: August 11, 2026

InvisiWash (“InvisiWash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.invisiwash.com, place an order, enroll in a recurring plan, request or receive laundry services, communicate with us, or otherwise interact with our website and related services.

Our services include residential and commercial laundry care, Wash & Fold, pickup and delivery, recurring laundry plans, linen care, dry cleaning coordination, garment care, pressing and steaming, bedding care, and related services (collectively, the “Services”).

By accessing our website or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with InvisiWash.

A. Contact and Identification Information

We may collect:

Name
Email address
Telephone number
Pickup, delivery, billing, or business address
Business name and job title, when applicable
Authorized contacts for a residential or commercial account

B. Order and Service Information

We may collect:

Services and products ordered
Bag selections and quantities
Pickup and delivery instructions
Laundry, detergent, folding, hanging, packaging, and garment-care preferences
Information about recurring or subscription-based plans
Order history, service frequency, and transaction records
Special instructions submitted with an order
Customer-service communications, complaints, claims, refunds, or service adjustments
Photographs or delivery confirmation information when reasonably necessary to document pickup or delivery

Please do not place sensitive personal information, valuables, financial documents, identification documents, medical information, or other unnecessary confidential information inside laundry bags or in service instructions.

C. Commercial Account Information

For commercial customers, we may also collect:

Business contact information
Service location and delivery information
Authorized service contacts
Estimated or actual laundry volume
Scheduling, invoicing, and billing information
Service requirements and account communications

D. Payment and Billing Information

Payments may be processed by third-party payment processors and ecommerce providers. These providers may collect payment card details, billing information, and information needed to authorize and complete a transaction.

InvisiWash does not ordinarily receive or store complete credit or debit card numbers. We may receive limited transaction information, such as the payment status, payment method type, transaction identifier, billing name, and the last four digits of a payment card.

E. Website and Device Information

When you visit our website, certain information may be collected automatically by us or our website, hosting, security, analytics, and ecommerce providers. This information may include:

Internet Protocol address
Browser type
Device type and operating system
Approximate location derived from an IP address
Referring and exit pages
Pages viewed and links selected
Date, time, and duration of visits
Shopping-cart and checkout activity
Website performance and diagnostic information
Cookie identifiers and similar technical information

We use this information to operate, secure, maintain, troubleshoot, and improve the website and Services.

F. Communications

When you contact us by telephone, email, text message, contact form, social media, or another communication method, we may collect the contents of your communication and the contact information needed to respond.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, request a quote, complete a form, contact us, or provide service instructions
Automatically when you visit or interact with our website
From payment processors, website providers, ecommerce platforms, and other service providers
From an authorized person who places or manages an order on your behalf
From business representatives establishing or managing a commercial account
As otherwise permitted or required by law

3. How We Use Information

We may use personal information to:

Create, process, manage, and fulfill orders
Schedule and complete pickups and deliveries
Provide residential and commercial laundry services
Manage recurring plans, payments, renewals, and cancellations
Confirm orders and provide service-related notifications
Communicate about pickups, deliveries, delays, missing information, or service issues
Process payments, refunds, credits, and billing adjustments
Maintain customer preferences and order histories
Provide customer support and respond to inquiries
Verify delivery and investigate lost-item, damage, billing, or service claims
Operate, secure, troubleshoot, and improve our website and Services
Detect or prevent fraud, misuse, security incidents, and unlawful activity
Maintain financial, tax, accounting, legal, and operational records
Enforce our Terms and Conditions and other agreements
Protect the rights, safety, property, and security of InvisiWash, our customers, and others
Comply with applicable legal and regulatory requirements
Carry out another purpose disclosed when information is collected or with your consent

We do not use telephone numbers or SMS consent information to send promotional text messages. If our communication practices change, we will obtain any consent required by applicable law before sending marketing messages.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies that are necessary to:

Operate website functions
Maintain shopping-cart and checkout sessions
Remember certain preferences
Prevent fraud and protect website security
Measure website performance
Understand how visitors use the website
Diagnose technical problems

You may be able to restrict or delete cookies through your browser settings. Blocking certain cookies may prevent portions of the website, shopping cart, checkout process, or other features from functioning properly.

5. How We Disclose Information

We may disclose personal information to service providers that perform services for us or help us operate the business, including:

Website hosting and ecommerce providers
Payment processors and financial institutions
Order-management, scheduling, communication, and customer-support providers
SMS, telephone, and email service providers
Delivery, logistics, or laundry-service partners when applicable
Analytics, website security, and fraud-prevention providers
Professional advisers such as attorneys, accountants, insurers, and consultants

These providers may access personal information only as reasonably necessary to perform services for us, comply with legal requirements, protect their systems, or carry out other purposes disclosed in their own privacy notices.

We may also disclose information:

When required by law, subpoena, court order, or legal process
To investigate suspected fraud, misuse, security incidents, or unlawful conduct
To protect the rights, safety, property, or security of InvisiWash, our customers, or others
In connection with a merger, financing, acquisition, reorganization, sale of assets, or transfer of all or part of the business
With your direction or consent

6. Sale and Sharing of Personal Information

InvisiWash does not sell personal information for money.

InvisiWash also does not knowingly share personal information for cross-context behavioral advertising as those terms are defined under California privacy law.

We do not disclose mobile telephone numbers, SMS opt-in information, or SMS consent records to third parties for their own marketing or promotional purposes. We may provide this information to vendors that help us deliver service-related messages, but only as reasonably necessary to provide those services.

7. SMS and Telephone Communications

Customers may voluntarily consent to receive service-related telephone calls or text messages concerning:

Order confirmations
Pickup and delivery scheduling
Driver or service-status updates
Questions about an active order
Payment or account issues
Changes, delays, or cancellations affecting requested Services
Customer-support matters

Message frequency varies according to service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing Services.

You may withdraw SMS consent at any time by replying STOP or by clearly communicating your request to us through another reasonable method. For assistance, reply HELP, email hello@invisiwash.com, or call (916) 756-WASH.

After an opt-out request, we may send one final message confirming the opt-out. Opting out of text messages may limit our ability to provide text-based service updates, but it will not prevent communications reasonably necessary to complete an active order through another available method.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide and manage the Services
Maintain customer and commercial accounts
Complete transactions and resolve billing matters
Maintain tax, accounting, insurance, and business records
Resolve disputes, complaints, or service claims
Enforce agreements
Prevent fraud or misuse
Comply with legal and regulatory obligations

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, destroy, deidentify, or anonymize it, subject to applicable law and technical limitations.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or business process can be guaranteed to be completely secure. You are responsible for using appropriate care when submitting information online and protecting any account or payment credentials under your control.

10. Your Privacy Choices and Requests

Depending on where you reside and which laws apply, you may have the right to request that we:

Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Explain the categories of information we collect and how we use or disclose it
Honor other privacy rights available under applicable law

To submit a privacy request, email hello@invisiwash.com, call (916) 756-WASH, or write to the mailing address listed below. Please include enough information for us to understand and respond to the request.

We may need to verify your identity before completing a request. We may retain or decline to delete information when permitted or required by law, including information needed to complete transactions, maintain financial records, resolve claims, prevent fraud, or comply with legal obligations.

If an authorized agent submits a request for you, we may request proof of the agent’s authority and verification of your identity. We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. California Privacy Disclosures

California residents may request information about our collection, use, and disclosure of their personal information as provided by applicable California law.

InvisiWash does not currently sell personal information or share it for cross-context behavioral advertising. Therefore, we do not currently provide a “Do Not Sell or Share My Personal Information” link.

Some web browsers offer “Do Not Track” signals. Because there is not a universally accepted standard for interpreting these signals, our website may not respond to traditional Do Not Track settings. We will process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, when required by applicable law.

Third-party providers supporting our website, payments, security, analytics, or ecommerce functions may collect information about your interaction with the website. Their collection and use of information are governed by their own privacy notices and contractual obligations.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other services that we do not own or control.

This Privacy Policy does not govern the privacy or security practices of those third parties. We encourage you to review their privacy notices before providing personal information.

13. Children’s Privacy

The website and Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, when appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or legal obligations.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date. Material changes may also be communicated through the website or another reasonable method when required by applicable law.

Your continued use of the website or Services after an updated policy becomes effective constitutes acknowledgment of the updated policy.